Fidelity Card
Do the points I’ve collected have to be used within a certain date?
Consult the Terms and Conditions to find out the expiry date, after which it is no longer possible to use the points you have collected.
Can I gift or transfer my points to another Fidelity Card?
No, points cannot be transferred or gifted to another Fidelity Card user.
I’ve reached a discount voucher threshold and I’m about to buy products in the sale together with full-price products: can I use the discount voucher?
In order to apply the Fidelity Card discount voucher, full-price products must have a value of at least € 1 higher than the amount of the voucher. For example, if you have a €25 discount voucher, the total value of full-price products must be at least €26.
Remember that the discount voucher cannot be used on products that are on sale or on promotion, so these will not be counted in the total amount for the use of the discount voucher.
If, on the other hand, your cart contains a product on sale for and a product at the full price, the discount voucher can be used only on the products at full price.
Can I use the discount vouchers in conjunction with other promotions?
No, Fidelity Card discount vouchers cannot be used in conjunction with other promotions.
Where can I consult the Fidelity Card Terms and Conditions?
All the Fidelity Card Terms and Conditions can be consulted here.
What is the Fidelity Card?
The Fidelity Card is a loyalty card that rewards your purchases: for each order you make, the sum of products purchased will be transformed into points that give you access to discount vouchers.
How do I earn points?
€1.00 = 1 POINT
for all products not subject to promotion
€2.00 = 1 POINT
for all products on promotion
What do I get?
Once you reach one of the four point thresholds indicated, you can turn your points into discount vouchers.
I have reached one of the discount voucher thresholds: How can I use it?
Once you reach one of the required thresholds, you can take advantage of the discount voucher by showing your Fidelity Card in-store at the time of payment.
Where can I check my points balance?
You can always check your Fidelity Card balance by asking the in-store staff.
What should I do if I’ve mislaid my Fidelity Card?
Don’t worry, the Fidelity Card is personal, and you can block it and get a new one in-store.
Can I apply the Fidelity Card discount voucher to items on sale or promotion?
No, the discount voucher cannot be used on discounted or promotional items available on our store.
However, remember that you can still earn points with every order, even when purchasing discounted or promotional items.
How do I earn points?
€1 = 1 POINT
for all items not subject to any promotion
€2 = 1 POINT
for all items subject to a promotion
Can I have more than one Fidelity Card?
Fidelity Cards are only valid in the country they are supplied. Therefore you can only have one Fidelity Card per country, but several Fidelity Cards in all if you have signed up to different Fidelity programmes in different countries.
For example, you can have a Fidelity Card Austria and a Fidelity Card France at the same time.
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